Update: Stuart Weitzman Delivers

Moments after posting to Twitter back in November, I received a prompt reply from a courteous customer service representative for the US division of Stuart Weitzman. A few days later, immediately following the American Thanksgiving weekend, Alex, the Canadian customer service representative with whom I had spoken previously, gave me a call, this time apologizing for the situation and indicating that they were in a position to offer me a complimentary pair of pumps of my choice. A few days later, I received an expedited shipment from Stuart Weitzman.

For the first time since that incident, I am pleased to report that I decided to walk into the Stuart Weitzman boutique in Toronto. Within minutes, I purchased a pair of over-the-knee black crocodile-embossed leather boots. Thank you, Stuart Weitzman, for restoring my faith in your brand. And thank you, Twitter, for the power of the tweet!